11th R COFFEE

1. Store Purchases​

• Pricing and Availability: All prices listed on the 11th R Coffee website are in CAD and are subject to change without prior notice. We strive to ensure that all products listed are available, but availability is not guaranteed. If a product becomes unavailable after purchase, we will notify you and provide options for substitution, backorder, or refund.

• Payment: By making a purchase, you agree to provide current, complete, and accurate payment and billing information. We reserve the right to cancel or refuse any order if fraud, unauthorized transactions, or other legal violations are suspected.

• Returns and Refunds: Please refer to our Shipping & Returns Policy for details on returning products. Returns are only accepted for certain eligible items and must meet our return criteria.

 

2. Subscriptions

• Subscription Terms: By subscribing to any of our coffee subscription plans, you agree to receive recurring deliveries for the duration specified in the subscription plan. Subscription plans automatically renew unless canceled at least 7 days prior to the next billing cycle.

• Cancellation: You may cancel your subscription at any time through your online account. Cancellation will be effective at the end of the current billing cycle, and no refunds will be issued for payments already processed.

• Changes to Subscription: We reserve the right to modify or discontinue any subscription plan at any time. If changes are made to your subscription, you will be notified via email at least 14 days in advance.

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3. Gift Cards

• Purchasing Gift Cards: Gift cards purchased from 11th R Coffee can only be used for purchases made on our website. They are not redeemable for cash under any circumstances.

• Gift Card Use: Gift cards cannot be used to purchase other gift cards. If the total value of a purchase exceeds the balance on the gift card, the remaining amount must be paid using another accepted payment method.

• Expiration and Fees: Gift cards do not expire, and no service fees apply to the use or inactivity of gift cards.

• Lost or Stolen Cards: 11th R Coffee is not responsible for lost, stolen, or unauthorized use of gift cards. Contact us if you suspect any unauthorized activity.

 

4. Email Policies and Consent

• Email Communications: By signing up for an account, making a purchase, or subscribing to 11th R Coffee, you consent to receiving marketing emails and communications from us. These communications may include promotional offers, updates on products, and other relevant information.

• Opting Out: You may opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails. Please note that even if you opt out of marketing emails, you may still receive transactional emails related to your purchases or account status (such as order confirmations, payment notifications, returns and refunds, shipment tracking and similar).

• Data Protection: We value your privacy and will handle your personal information in accordance with our Privacy Policy. We do not sell or share your personal data with third parties for their marketing purposes.

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5. SMS Policies and Consent

• SMS Communications: By providing your phone number during the account creation or checkout process, you consent to receiving SMS (text) messages from 11th R Coffee. These messages may include order updates, promotional offers, and other marketing communications.

• Opting Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. Standard messaging rates from your mobile carrier may apply.

• Transactional Messages: Even if you opt out of marketing SMS messages, you may still receive transactional text messages related to your purchases (e.g., order confirmations or shipping updates).

• Data Privacy: Your phone number will be stored securely and will not be shared with third parties except as necessary to provide the SMS service or as required by law.